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Cable Outage Class Action Settlement

  • Claims can be filed using online form
  • Applies to outages on 4 distinct dates
  • Administrator contact info is provided

When cable service is lost for more than 24 hours at a time people can become a little on edge.  Perhaps this feeling is the driving force behind the filing of the recently settled (pending approval) class action lawsuit titled Bruce M. Cooper, et al. v. Charter Communications, Inc., et al.  The suit was filed over claims that the Defendant should have granted credits to customers who experienced outages for 24 or more consecutive hours caused by severe weather events.  The suit also alleges that the Defendant failed to clearly, conspicuously, and accurately disclose its credit and refund policy.  It should be made clear that the Defendant denies any liability, however, but both sides have agreed to settle the case now so that the uncertainties and high costs of further litigation can be avoided.  Those who believe they are eligible for compensation can begin the filing process by filling out the Proof of Claims form received with the notice or by going to the Cable Outage Class Action Settlement page to print one out.

A Closer Look at the Cable Outage Class Action Settlement

  • Proof of Claim forms must be post-marked no later than the October 23rd, 2017 deadline
  • October 23rd, 2017 is also the deadline by which exclusion requests must be post-marked
  • Settlement provides eligible Class Members with $21 for each of the outages experienced
  • Must be a current or former Charter customer in the Commonwealth of Massachusetts

The power outages associated with the settlement must have occurred during the following dates:  May 31st though June 30th, 2011 (tornado), August 27th through September 26, 2011 (Hurricane Irene), October 29th through November 29th, 2011 (snowstorm), February 7th through March 6th, 2013 (blizzard).  Those who have questions may want to try sifting through the Frequently Asked Questions posted at the Cable Outage Class Action Settlement page.  Proof of Claims forms must be mailed directly to the Claims Administrator.

Cable Outage Class Action Settlement Claims Administrator

  • PO Box 9007, Saint Louis, MO 63101-9007


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