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American Express Document Center

  • Cardholders can upload documents instantly online
  • Login with username and password is required for access

When an unknown charge appears on a credit card statement consumers are often left feeling a bit uneasy, to put it lightly.  Fortunately American Express cardholders can rest a little easier knowing that the charge can be disputed with the help of the American Express Document Center.  In the course of the dispute customers may be asked to send in documents in order to verify their claim.  This process can be done rather easily after logging into the American Express Document Center with a username and password.  When selecting a document category cardholders will need to choose “Billing Inquiry Support” and then use their dispute reference number to complete the submission.  Users that are having problems getting into the American Express Document Center due to a forgotten password can easily regain entry by answering the security question they chose when setting up their account.

Getting a Bit More Familiar With American Express

  • American Express is a credit card giant that ranks 88 on the Fortune 500 list with $1 Trillion in world-wide billed business
  • As of December 31st, 2015 the company has $161 billion in total assets, 117.8 million cards in force, $5.16 billion in net income, and $32.8 billion in annual revenue
  • American Express is recognized as one of the most innovative companies in the world and is the largest card issuer by purchase volume
  • The company provides commercial payment tools that help companies control spending and save billions of dollars

Customers that would rather not use the American Express Document Center can opt to send their documents in by mail or fax as an alternative.  Those that choose to mail the documents will need to address them to American Express Customer Service P.O.Box 981535, El Paso, TX, 79998-1535.  The fax number to send documents to is 1-623-444-3001.



Published in Finance