The Audit Stream:  How to Begin

• Users can enter an Access Code can to begin
• The code is located within the mail correspondence
• Users can call or email for help with audit questions

It can be hard for an insurance company to know whether or not its customers are being charged the correct premiums.  Perhaps that’s why some are turning to AuditStream for assistance in handling this all important area of business.  Customers who have received mail correspondence directing them to the AuditStream home page can begin the audit process by entering the Access Code shown on the mailing.  Once the Access Code has been entered, the user can tap the Login button to proceed.

Those who are a bit on edge about the fact they are required to complete an audit can take a deep sigh of relief after realizing AuditStream will provide guidance throughout the process.  Additionally, AuditStream will also allow questions to be answered at the pace and convenience of the customer.  Further, it should be noted that the online audit process provided at the AuditStream page is powered by Overland Solutions, INC.

About Overland Solutions, Inc.

• The company has over 85 years of experience (focused on premium audits and underwriting surveys)
• Every audit employee completes extensive online, classroom, and on-the-job training (true pros)
• Clients can receive immediate access to the customer site where they can order and track work
• Overland Survey has a nationwide network of trained professionals offering a wide array of surveys

Customers (those required to take the online audit) with questions about the AuditStream audit process can trying reaching out to a premium audit specialist by phone or through email correspondence.  Those who enjoy quick responses to their inquiries should be thrilled to learn that the normal response time is less than 2 hours during business hours.  Meanwhile, customers who call or email for assistance after 7 PM Central Time will receive a reply the following business day.

AuditStream Support Contact Information

• auditstreamsupport@olsi.net
• 866-873-4952

Reference

• www.theauditstream.com

Take the Subro Optum Questionnaire (It’s Simple)

• Information from letter is needed to begin
• Support is available via toll-free phone

When an insurance company pays out on a medical claim, chances are its going to see if another party is responsible for sharing some or all of the costs.  This act of attempting to collect back what is thought to be owed is called subrogation.  Patients who have been asked to respond to a letter directing them to the Subro Optum Questionnaire can now help Optum Insurance with this process.  To begin the process it will be necessary for the patient to enter a case number, last name, and zip code (ALL items are required pieces of information and must be entered to proceed).  Once the information has been entered into the Optum Subro page the Next button can be clicked to continue with the process.  Those with privacy concerns should note that any information submitted by the patient will be handled with the utmost discretion.

About Optum

• The company’s mission is to help people live healthier lives and help make the health system work better for everyone
• Optum is tackling the biggest challenges in health care today by partnering across the entire system (innovative work!)
• The company provides UNMATCHED healthcare expertise through a global team of more than 125,000 employees
• Optum has more than 150 Optum locations throughout the world with headquarters located in Eden Prairie, MN

Patients who are slightly (or completely) baffled by the process of taking the Subro Optum Questionnaire can call the toll-free number as shown on the letter they received between the hours of 7 AM and 7 PM Central Standard Time Monday through Friday.  Those with corporate-related inquiries for the company can take a minute or two to craft a hand written letter (or use a type writer or word processing software if need be) and mail it to Optum’s Corporate Headquarters.

Optum Corporate Headquarters

• 11000 Optum Circle, Eden Prairie, MN 55344

References

• www.subro.optum.com
• www.optum.com/about

 

My ADD Card:  How to Get Started

• New cards can be activated or purchased online
• Members can login with username and password
• Customer service phone number is available

Not being able to repair a vehicle due to the burden of a high deductible isn’t a pleasant experience.  One way car owners can attempt to avoid such a scenario is by signing up for the American Discount Deductible Card.  For only $19.99 each year drivers can take to the roads in confidence knowing that the American Discount Deductible Card will reduce their deductible in the event of an accident.  Those who like the idea of paying less for a deductible can get their hands on the card by going to the My ADD Card page and hitting the Order button to complete the online form.  The online order form must be completed with a name, email address, username, phone number, vehicle year make and model, billing address, and payment information.  Those who have already received their American Discount Deductible Card can complete the activation process at the My ADD Card page by entering the 16 digit card number along with the 4 digit PIN found on the back of the card.

What else should I know before ordering My ADD Card?

• American Discount Deductible does currently not cover charges for a rental car (card members can get great deals on rental fees however)
• Cardholders will enjoy the peace of mind that comes along with knowing all covered repairs are guaranteed by American Discount Deductible
• Claims can be filed at anytime during the card membership period (customers are encouraged to file claims as soon as possible after an accident)
• No special type of insurance is needed to sign up for the American Discount Deductible Card (insurance information will be required to register)

Those who need access to a previously established account can login to the My ADD Card page by entering a username and password.  Cardholders who have lost their American Discount Deductible Card can call customer service to request a new one (a $10 shipping and handling fee will apply).

Customer Service

• 888-345-7345

Reference

• www.myaddcard.com

 

NYL Express Pay:  Making a Payment

• Customers can make a one-time payment through online portal
• Information located on the bill will be needed to proceed

In the age of the internet the process of making a bill payment is becoming easier and easier. For example, customers who have insurance through New York Life will find it incredibly easy to make a one-time bill payment through the NYL Express Pay portal.  To begin the payment process, customers will need to find their bill and locate the 8 digit Policy/Group number along with the 4 digit Payment Code (see sample image provided below).  Once located, the required information will need to be entered into the fields provided at the NYL Express Pay portal before hitting the Continue button to proceed with entering contact information, choosing a payment method, and confirming the payment.

A Little Recognition for New York Life

• In the 2016 Fortune 500 list New York Life comes in at 61 (ahead of power brands like Coca-Cola, Allstate, Nike, and Kellogg’s)
• On Fortune’s list of World’s Most Admired Companies New York Life ranks #2 overall in the Life and Health sector
• When New York Life came in with over $45 billion in revenue for the year 2015 it retained its title as the largest mutual life insurance company in the United States
• Out of 150 companies named on Forbes America’s Most Reputable Companies list New York Life ranked 82 (year 2014)
• In 2016 the company was named to Training magazine’s top 125 list of employer sponsored training and development programs

Customers who are having problems with the NYL Express Pay portal can call New York Life Policy Services at 800-886-1550 Monday through Friday from 8 AM to 10 PM ET and Saturday from 9 AM to 5 PM ET.  Those who would just rather send their payment in the old fashioned way can do so by mailing it to the payments PO Box.

NYL Express Pay Address

• PO Box 30091, Tampa FL 33630-3091

References

• www.nylexpress.com/pay
• www.newyorklife.com/about/our-awards-and-recognition

 

 

Entering Aflac at Work

• Existing users can login to the online portal
• New users can complete registration process
• Online PIN reset process can be initiated

One of the last things any employee wants in a job is to jump through a maze of hoops just to access vital work related benefit information.  It’s safe to say employees who use the Aflac at Work portal shouldn’t feel like they are jumping through any hoops, rings, or circles when logging in or enrolling.  Those who need to access the portal can do so by entering an Employee ID or Social Security Number along with a PIN.  First time users looking to begin enrollment must login with a temporary PIN before changing it during the process.  The temporary Aflac at Work portal PIN will be the last 4 digits of the employee’s Social Security Number combined with the last 2 digits of the birth year.

Taking a Closer Look at Aflac

• A Fortune 500 company that provides financial protection to over 50 million worldwide
• Does business in the United States and Japan (the 2 largest insurance markets in the world)
• Lays claim to being the number 1 provider of voluntary insurance at the work site in the US
• The number 1 insurance company in Japan in terms of number of individual policies in force

Returning Aflac at Work users who need to reset a PIN can begin the process by typing in an email address along with a verification code.  After entering the required information a security question will need to be answered and an email sent by the server must be responded to.  Administrative users who are in need of online account access can click the link posted under the login fields to be redirected to the correct portal.  Aflac customers who are in need of support can reach out to the company’s customer service department by phone or through mail correspondence.

Aflac Customer Service Contact Information

• 1932 Wynnton Road, Columbus, GA 31999
• 800-992-3522

References

• www.aflacatwork.com
• www.aflac.com/about-aflac/our-company